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FAQ

General FAQ

Can I bring a partner?

Yes, there is enough room in the sim for two addition people, however space is restricted so there are just simple stools provided to sit on.

What is the age limit?

We limit the age to ten years or above, however anyone under the age of sixteen must be accompanied by an adult.

Can we do a group booking?

Yes, three people can share an hours session, we can accommodate up to six people for longer sessions. However, contact fly a flight to discuss your requirements.

Can I film the experience?

Yes, we have no objection to you taking photo or video.

Do you have disabled access?

Due to the restricted space within the simulator, it is not possible to get wheelchairs in or people with a lower body circumference over 48 inches (120 cms ) .  Contact Fly a flight for further information.

FAQ – Vouchers

How are vouchers ordered?

Contact Fly a flight to purchase your voucher, dates need not be fixed at time of purchase. Vouchers will be emailed in a PDF file or posted by Royal Mail post once payment has cleared. They will be sent to the address requested in a plain envelope.

How is booking made?

Once recipient has received the voucher please ring or e mail ( details will appear on the voucher) quoting voucher number to book your experience.

How long is my voucher valid for?

Vouchers are valid for 12 months from time of purchase.

Can voucher validity be extended?

Yes, voucher can be extended by a further six months from date of expiry at a cost of £25, however Fly a flight must be contacted before date of expiry. Failure to do so will render voucher invalid and no refund will be issued.

Can vouchers be upgraded?

Yes, contact Fly a flight to discuss availability and options.

How do I pay?

Credit card or Debit card payment can be taken over the phone. Bookings are not confirmed until payment has been received.

 

WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH ANY 3RD PARTIES

 

PLEASE NOTE: Failure to turn up on the day of your booking will render your voucher void, no refund or re-booking can be offered.

 

Please see terms and conditions at the bottom of the page for further details.